What do I actually have to do each day?
Schedule it once, then nothing. Tell Ace in the chat when to run the daily cycle — the hour, the days, your time zone — or set it in project settings. The cycle checks replies, updates the strategy from what it learned, writes the next batch, and sends. New projects start in draft mode, so each batch waits for your OK until you switch on automatic sending. Your job is answering the people who reply, and deciding what to do about the reasons the others gave.
Do I need Claude, or to install anything?
No. Email runs entirely in the web app: the agent, research, writing, sending and reply collection all run on our servers, and the AI is included in the price. Contact-form messages and SNS DMs are drafted too, and you send those by hand. The Claude plugin, for Claude Cowork or Claude Code, is optional: add it if you want a browser to send them for you. The web app and the plugin work on the same project. Setup is in the README.
Does it run on Windows?
Yes. LeadAce is a web app, so any OS with a current browser works. Only the optional Claude plugin, used for contact forms and SNS DMs, is verified on macOS alone.
Will this get me flagged as spam?
Deliverability depends on your own domain, so we don't share infrastructure with anyone. Volume stays at a human pace per mailbox, links are kept out of cold mail by default, and every message carries the legally required sender identity and opt-out. That said: your reputation is yours to protect, and sending garbage at any volume will still hurt it.
Which countries can I send to?
Recipients in the United States, Canada and Japan. Other jurisdictions (UK, EU, AU, …) are blocked at send time until the per-country consent and footer rules ship. See compliance for the current scope.
What does the Free tier cover?
30 prospects, lifetime — found by LeadAce or brought in by you — with 1 project, 1 mailbox, 500 stored prospects, and the same dashboard as everyone else. No card. Follow-ups and replies don't count. That's enough to see whether real replies and real rejection reasons come back before you pay anything.
Can I run it on my own infrastructure?
Yes — the whole backend is open source. Deploy it to your own Cloudflare and Supabase and pay us nothing. Same code as the hosted service. Guide: self-host.md.
What if you shut down the hosted service?
You deploy your own copy from the same repository and keep going. That's the point of shipping it open source — your pipeline shouldn't depend on us staying in business.
What does "Public Beta" mean?
It runs real outbound on production infrastructure, and we're still shaping it around early-adopter usage — so bugs, occasional downtime and minor breaking changes happen. No SLA-grade uptime promise during beta. If that's a blocker, self-host.
Where is this going?
Today: outbound plus a receive-side AI page where recipients can ask questions before talking to a human. Next: that receive side becomes addressable agent-to-agent over A2A v1.0, so a seller's agent and a buyer's agent can work out whether there's a fit before either person is interrupted, and the rejection-reason schema gets published as a public spec. We ship each layer before announcing the next.
Refunds and cancellation?
Month-to-month, no lock-in. Cancel any time from your dashboard — access runs through the end of the paid period and doesn't renew. Fees are non-refundable.
Who built this?
SurpassOne Inc., a small software company in Tokyo. LeadAce is the tool we built to run our own outbound, shipped as a product — we're the heaviest user of it.
